FAQ (ANSWERS TO COMMON QUESTIONS)
Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, contact us.
DO I HAVE TO PRE ORDER THROUGH THE WEBSITE?
The short answer is no. However if you are a first time customer I would prefer you pre order on the site and pay the $1.00 deposit and shipping costs if applied. Then in the future we can just add your name via email when you see something you like.
CAN I MAIL A CHECK OR MONEY ORDER ?
Yes you can but you will have to contact us via the email link above so we can forward an invoice by mail that you can send back to us with your payment. This makes it easier for us to hold a product and make sure you will get what you paid for.
WHAT IS YOUR RETURN POLICY?
If you are not pleased or incur shipping damage please contact us at the email link above so we can make things right. If the model is damaged in shipping a full refund and shipping will be returned to you. If you just don't like the model we will refund you 100% of your purchase price upon return shipping with postage paid by you, the buyer.
DO YOU SHIP OUTSIDE THE USA ?
We will ship anywhere in the world provided you can receive packages from the US. Our International shipping is based on US Postal Service pricing or Fed Ex International ground. We will always ship for actual value with insurance unless you prefer a different way which can be confirmed via email.